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+27 (0) 79 457 9338
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Terms and Conditions

Detailed description of goods and/or services

Cape Luxury Holidays is a business in the property industry that markets luxury accommodation.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of confirmation email.

Return and Refunds policy

The provision of goods and services by Cape Luxury Holidays is subject to availability. In cases of unavailability, Cape Luxury Holidays will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

Customer privacy policyCape Luxury Holidays shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Cape Luxury Holidays bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for Cape Luxury Holidays via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Cape Luxury Holidays separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Cape Luxury Holidays takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Cape Luxury Holidays chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Cape Luxury Holidays may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by private company based in South Africa trading as Cape Luxury Holidays and with registration number . . . . . . . . . . . . . . . . . and . . . . . . (Director(s)/Member(s)/Owner(s)) . . . . .

Cape Luxury Holidays contact details:

Email: info@cape-luxury-holidays.com
Telephone: +27 (0) 79 457 9338

Why Use Us?

Best Rates

Personal Service

Best Locations

Located mostly along the Atlantic Seaboard, V&A Waterfront and Cape Town's city centre, our properties offer you the ultimate in privacy, luxury and relaxation. Whatever your request, our local network of contacts can provide it for you. With beautiful scenery, great wine and gorgeous weather, it is no surprise that Cape Town has just been declared the world's No 1 travel destination by TripAdvisor. So let Cape Luxury Holidays source you the ultimate accommodation allowing you to settle in, chill out and experience our beautiful city as we do.....

Testimonials

Dear Debbie, We had a fabulous stay! The apartment was Perfect and it was everything we needed and more! Thank you for five wonderful days.We will definitely be back! Your professional assistance was amazing and you all went the extra mile to make us feel welcome and special! Thank you especially for the trouble you went to Debbie, to make sure we had everything we needed. Congratulations to the whole team at Cape Luxury Holidays! Your service is first rate! Kind regards from a very satisfied customer.
Elaine Cornish